Frequently Asked Questions
How do I order online?
To place an order, please contact our Customer Service team by emailing email@example.com or calling 504.459.4909. We will connect you with your nearest dealer or satisfy your order directly.
To open a trade account, please fill out a Trade Application.
How do I order by phone?
Please call 504.459.4909 to place an order by phone. Our office hours are Monday-Friday, 9 AM – 5 PM CST.
What is the status of my order?
Tracking information is sent via email when your order ships. If you are having trouble tracking your shipment, please email firstname.lastname@example.org.
If you have a trade account, tracking information is included on all invoices.
Can I modify or cancel my order?
We make every effort to ensure you receive your order as quickly as possible, so orders typically ship within 3-5 business days. We cannot guarantee the ability to cancel your order if it has already shipped. If you would like to modify or cancel an order, please email email@example.com within 24 hours of placing your order.
Can I order from outside the US?
For shipments outside of the United States, please contact our Customer Service team by emailing firstname.lastname@example.org or calling 504.459.4909.
What if the item I am looking for is not shown on the website
If an item is no longer listed on our website, it may not be available for order. For details, please contact your account representative by emailing email@example.com or calling 504.459.4909.
The item I ordered is out-of-stock or back-ordered. When can I expect to receive it?
For details on backordered items, please contact your account representative by emailing firstname.lastname@example.org or calling 504.459.4909. We require a 50 percent deposit to hold backordered items, with the remaining 50 percent plus freight due upon shipment. Lead times for backordered items are subject to change.
When is my credit card charged?
Your credit card will be charged at the time you order ships. If there are any backordered items on your order, your card will be charged a 50 percent deposit at the time the order is placed, and the remaining 50 percent will be charged at the time your order ships. Please note: This may not apply to orders placed at market.
What is your tax policy and will I be charged tax?
Louisiana residents residing in Jefferson Parish will be charged parish tax and state tax. All other Louisiana residents will be charged state tax. Out of state customers and resale accounts will not be charged tax.
How will I know that you've received my order?
You will receive an email order confirmation shortly after completing your order that includes a summary of your transaction. Please be certain that we have an accurate email address. We will send subsequent email(s) when your product ships, including tracking information (if available).
Do you have an Ave Home catalog?
We currently have an online catalog and Lookbook. Print catalogs are also available upon request.
How do I know which items are available immediately?
For questions about availability, contact our Customer Service team by emailing email@example.com or calling 504.459.4909.
Where can I find assembly instructions?
To request a copy of assembly instructions, please email firstname.lastname@example.org.
What do I do if I purchase an item requiring assembly that is missing a part?
Please contact Customer Service by calling 504.459.4909 or emailing email@example.com. You will need to provide the SKU/Item number of the piece that needs replacement hardware.
How do I clean my furniture?
Wipe with a soft, damp cloth.
I am an Ave Home retailer, how do I add my location to your Find Us page?
Please contact your local representative to discuss this process.
How do I create an account?
Please submit Trade Application . An account representative will review your application and contact you within 3-5 business days to complete your account setup.
SHIPPING, POLICIES, AND PROCEDURES
How quickly do you ship?
Every effort is made to ship your orders as quickly as possible. We ship “As Available,” meaning that any item not ready at the time of shipment may be back-ordered and will be shipped separately. Most items ship 3-5 business days from the day your order is received by our warehouse.
How will I know when my order has shipped?
Ave Home will email you a copy of your paid invoice and tracking number on the day your order ships.
What are your shipping policies and procedures?
All products are shipped as available via consolidated freight. After your order is placed, our distribution team will generate a freight quote and add a freight charge to your invoice. If you would like to approve freight charges before shipment, please inform your account representative. All products must be inspected for damage within 48 hours of receipt.
What are my shipping options?
We look at a variety of different shipping options to ensure you receive the best rate and service. Please let your account representative know if there is a freight company that you prefer to use.
Will all of my items be shipped at the same time?
We make every effort to ship your order in one shipment. However, shipments requiring multiple packages or back-ordered items may be shipped separately.
I live in the New Orleans area, can I pick up my order from your warehouse?
Yes, we do offer local pickup. Please call 504.459.4909 or email firstname.lastname@example.org to place your order and arrange pick up.
How do you calculate your shipping and handling fees?
Shipping and handling fees are calculated based on freight carrier, packing materials and handling costs.
Please note: A liftgate is required for all residential deliveries or commercial locations that do not have a loading dock. If you do not require a lift gate, please let your account representative know.
How do I find a Sales Representative?
Please email info@avehome, and we will connect you with your account representative.
How do I get information on Ave Home products for my blog or media?
Ave Home loves working with blog and press partners! We can provide you with high res images and descriptions of all of our products. Please email email@example.com
I want to see Ave Home products in person. What markets will Ave Home attend?
To view a full list of Ave Home's showroom locations, please visit our showroom page.